Helivac Assist PLUS +

Cover for you and your family in the event of a medical emergency or unexpected hospital admissions. With the push of a button, you will have access to a network of private medical service providers within South Africa to assist you or your loved one during your time of need in a medical emergency as well as our Helivac Assist Casualty Fee benefit and now a Hospital Cash Back benefit for every night spent in Hospital. Included is a Funeral Policy in the unfortunate case of an untimely death.  Trauma Counselling to deal with any emotional situation.  

Helivac Assist PLUS +

Individual Membership
R 199
00
Per month
  • Individual Membership Only R199 per month
  • R250 Once Off Joining Fee

Helivac Assist PLUS +

Family Membership(6 Members per family)
R 249
00
Per month
  • Family Membership Only R249 per month
  • R250 Once Off Joining Fee

What's Included in your Assist PLUS + membership?

Transportation by a complete network of ambulances, paramedics as well as the HEMS (Medical Helicopter Service). These are resources and Service Providers closest to the scene of your emergency.

Nationwide Pre-Hospital Emergency Medical Care

Funeral Benefit – Up to R10 000 per member

24-hour Medical Call Centre

24-hour Medical Advice Line

Trauma Counselling

A Panic Button (See Helivac Panic below) with Location Based Software

A Mobile App that sends your GPS coordinates through to our Medical Call Centre

R50,000.00 Flight Assistance Relief Payment

R20,000.00 Hospital Casualty Benefit

R2,000.00 Per night spent admitted to a Hospital Facility (up to 5 nights)

Immediate Emergency Medical Service saves valuable time​

In the event of an accident, the difference between life and death can be mere seconds. You need an Emergency Medical Service (EMS) that can react instantly, provide you with on-site medical attention and transport you safely and quickly to a suitable medical facility.

Helivac provides South Africa’s first subscriber-driven, advanced medical rescue membership that dispenses our Service Providers without the need for medical aid subscription or authorisation. By eliminating a medical aid risk assessor from the process, Helivac can ensure that there are no delays in getting you or your loved ones the medical attention they require.

What is Helivac?

Helivac is a complete emergency medical solution comprising of affordable air and road medical transportation with advanced, rapid response medical care and state-of-the-art equipment for all members through a single emergency number: 0861 HELIVAC should show number as well and our service providers.

Helivac’s evacuation and rescue service provides a one-stop emergency medical solution.

Helivac’s primary goal is to provide accident or trauma victims with an unsurpassed round-the-clock advanced emergency rescue service. Access to a countrywide network of Service Providers with ambulances, medical evacuation helicopters and highly experienced medical teams puts Helivac at the forefront of EMS service delivery.

In addition to its extensive road coverage, Helivac’s service offering includes, where possible,  aviation-trained doctors, paramedics and advanced medical equipment to the scene of an emergency by helicopter in order to treat and then medically transport a seriously ill or injured patient to a trauma centre where trained trauma counsellors deal compassionately and expertly with victims.

Helivac has become a nationwide, one-stop emergency medical solution that saves lives by saving time and provides unparalleled medical care and expertise.

In its infancy, HELIVAC MEDICAL SERVICES was created to fill a gap in the currently under-serviced emergency road and air rescue segment of South Africa’s emergency services.

Today HELIVAC MEDICAL SERVICES is an Emergency Medical Service concept that is unique to South Africa:

It requires no medical aid or authorisation

It is partnership focused, through their access to majority of the BHF Registered Service Providers in South Africa

It is subscriber driven (a South African first)

It is growing the largest fleet network in South Africa through its service providers

It has a national footprint

It is 100% pre-paid, so there are no hidden costs

Helivac uncompromisingly addresses the current South-African EMS situation and its present problems and will continue to identify and address areas of improvement and contribution to South African EMS nationwide.

INFUSSION SUMMARY OF TERMS AND CONDITIONS

Although all benefits are listed, only those elected on the application form will be applicable

Waiting periods:

General:

  • Accidental death – 1 monthly premium
  • Accidental hospitalization – 1 monthly premium

Premiums:

Premiums will be due and payable monthly on or before the last day of each month.  Where premiums are not paid to the Administrator, the policy will be discontinued on such terms as may be determined by the Administrator and/or AUL, and as per Rule 15A of the Policyholder Protection Rules.

Increase of premiums notification period:  31 days written notice

Claims:

Claims must be fully submitted within 180 days of death. Should death occur due to suicide within the first 12 months prior to inception date, claims can be declined.  I acknowledge receipt of an original cope of my application. I know that I may cancel this policy within 31 days with no loss, provided no claims have been submitted and paid. I warrant that the particulars given above, whether in my handwriting or not, are true and complete. I understand and agree that any misstatement in this application will invalidate any claim under this policy. I undertake to abide by the terms and conditions of the Product Specification Document of the underwriter, which is available on request.

General exclusions:

No claim will be admitted in terms of this Policy if the event giving rise to the claim is caused directly or indirectly by or is in any way attributable to any of the following:

  • The willing participation by the Principal Insured or such other insured persons under this Policy, in any of the following:
    • an act of war (whether war is declared or not);
    • military action;
    • riot or unlawful strike
    • insurrection;
    • civil commotion;
    • usurpation of power;
    • martial law;
    • terrorism; and
    • any usage of nuclear, chemical and biological weapons, device or agent.
  • A disease, epidemic or a pandemic;
  • An Act of Government;
  • Any act or deed by the Principal Insured deliberately committed in violation of any law as well as any other insured person under the Policy including but not limited to a minor child, where his/her parent and/or legal guardian knowingly allows such child to participate in any act which constitutes a violation of any law;
  • Self-inflicted injury or self-inflicted illness, whether intended or not, or voluntary exposure to danger or obvious risk of injury. Any injury or disease which is caused partly by the actions or omissions of the insured, but in conjunction with the action or omission of some other party of some other contributory factor, will fall outside the ambit of the above exclusion.

  Where to claim for the following benefits:

Type of Claim

Product Provider

Contact detail

Accidental death funeral claim

Infussion Financial Service

Please contact Infussion call line on: 0861 11 22 56

Email:  admin@infussionfinancial.co.za

Hospital Cash Plan claim

Infussion Financial Service

Please contact Infussion call line on: 0861 11 22 56

Email:  admin@infussionfinancial.co.za

PLEASE NOTE:

  • No claim will be entertained if the HELIVAC Terms and Conditions were not adhered to.
  • All emergency calls have to be directed to HELIVAC as per the standard HELIVAC Emergency Procedures and Terms and Conditions.
  • HELIVAC has to dispatch the ambulance and manage the intake process for the patient as per the standard Terms and Conditions

How to claim for the following benefits:

Type of Claim

Product Provider

Contact detail

Accidental death funeral claim

Infussion Financial Service

Please contact Infussion call line on: 0861 11 22 56

Email:  admin@infussionfinancial.co.za

This benefit pays the amount of R10 000 to the nominated beneficiary of the deceased.

Please obtain claim forms directly from Infussion Financial Services:

1.      Death Certificate-Must be certified

2.      Bank Statement

3.      Copy of the claimant-must be certified

4.      ID Copy of the deceased- must be certified with a deceased stamp

5.      Proof of relationship- an affidavit done at a police station confirming the relationship between the deceased & the claimant

         BI-1663 (Death notification form)

6.      Police report, only if the deceased died due to unnatural causes/accidental

Hospital Cash Plan

Infussion Financial Services

Please contact Infussion call line on: 0861 11 22 56 ; Email:  admin@infussionfinancial.co.za

The benefit amount will be payable in cash. R2 000 per night for non-medical expenses due to hospitalisation due to an accident, to a maximum of 5 nights

Please obtain claim forms directly from Infussion Financial Services:

1.      Proof of admission/hospitalisation with length of stay.

2.      Discharge summary from the hospital

3.      Doctor’s confirmation of reason for hospitalisation

4.      Bank Statement for claimant – to verify bank detail

5.      ID Copy of the claimant-must be certified

HCP PLAN

STATUTORY NOTICE TO LONG-TERM INSURANCE POLICYHOLDERS

IMPORTANT – PLEASE READ CAREFULLY DISCLOSURE AND OTHER LEGAL REQUIREMENTS

(This notice does not form part of the Insurance Contract)

As a Long-term Insurance policyholder or prospective Policyholder you have the right to the following information:

As a Long-term Insurance policyholder or prospective Policyholder you have the right to the following information:

1.       About the Insurer:

Company Name:  African Unity Life Limited. Reg No: 2003/016142/07

Physical Address: Springfield Office Park, 109 Jip de Jager Dr, Bellville, 7530

Postal Address:  PO Box 4061, Durbanville, 7550

Tel No: 086 1234 555     Fax No: 086 1234 5556

FAIS Registration:  FSP 8447

Products Authorised:  Cat 1 Long-Term Insurance, Subcategory A, B1, B2, B2-A, B1-A, C

Compliance Officer:  Mr JJ Ferreira Tel: 086 1234 555

Complaints: complaints@africanunity.co.za

Conflict of Interest: You can access the Conflict of Interest Policy of African Unity Life at: info@africanunity.co.za

African Unity Life has Professional Indemnity Cover and Fidelity Cover in place

2. About the Underwriting Manager:

Company Name: Infussion Financial Services (Pty) Ltd. Reg No: 2007/033173/07

Physical Address: Silver Lakes Office Park, Office Park 1, Block 3, Von Backstrom Blv. Silver Lakes, Pretoria.

Tel No: 0861 112256       Fax No: 0865 505 244

FAIS Registration:  FSP 35953

Products Authorised:  Cat 1 Long-Term Insurance, Subcategory A, B1, B2, B2-A, B1-A, C Cat 1 Short-Term Insurance” Personal Lines, A1,Cat IV Assistance Business FSP

Legal Capacity: Underwriting Manager: Binder Agreement with African Unity Life (Pty) Limited

Shareholdings in Insurers if 10% or more – None

Remuneration: The business earns a Binder fee from African Unity Life (Pty) Limited.

Compliance Officer:  Geta Hancke, Moonstone Compliance (Pty) Ltd

Address: PO Box 1221, Die Boord, Stellenbosch, 7613

Tel no: 021 883 8000       Fax: 021 880 0688

Email address: ghancke@moonstoneinfo.com

Complaints:  Infussion Financial Services has a complaints resolution system and conflicts of interest policy, which you can obtain on request at our office. If you have any queries or concerns, please don’t hesitate to send us a message by e-mail at admin@infussionfinancial.co.za.

Professional Indemnity Insurance: Infussion does hold professional indemnity cover and fidelity insurance cover.

Policy Wording:  A copy of the policy wording can be obtained from Infussion Financial Services (Pty) Ltd.

3. About the Intermediaries:  

Company Name:  Bluebay Consultants (Pty) Ltd. Reg No 2016/282424/07. FSP No: 48548

Physical Address:  29 Lily Avenue, Northcliff, 2188

Tel No: 079 931 7128     Fax No: 086 763 5411

Legal Capacity to Insurer: Intermediary Agreement

Professional Indemnity Insurance: Southern Cross Risk Management (Pty) Ltd. 

Policy number: P55002427

Name of Insurers from which 30% or more of total commissions and remuneration is received during the last calendar year: African Unity Life Limited FSP8447

Insurance products that may be sold: category A, B1, C, B2, Short-Term Insurance: Personal Line and Commercial lined, Retail Pension Fund Benefits, Pension Fund Benefits, Deposits as defined in the Banks Act, Participatory interest in one or more collective investment schemes

Compliance Officer: Compliance Practice – Comply It Solutions (Pty) Ltd 

Reg Nr 2016/282395/07, CO Practice Nr 7146

Compliance Officer: Lida Muuren-Rozyn, CO Practice Nr 6860

Telephone Number: 012 612 0050

Email Address: compliance@comply-solutions.co.za

Kindly take note that above- mentioned Underwriting Manager will earn a commission of up to 30% calculated on the gross risk premium for rendering intermediary services. A binder fee of 9% will be earned by the Underwriting Manager calculated on the gross risk premium.  

4.       Your right to know the impact of the decision you elect to make:

(a) The intermediary/Insurer dealing with you must inform you of:

– The premium you may be paying

– The nature and extent of benefits you may receive

(b) The possible impact of this purchase on your finances.

(c) The possible impact of this purchase on your other policies (affordability).

(d) The possible impact of this purchase on your investment portfolio (affordability).

(e) The flexibility of changes you may make to the proposed contract.

(f) The contract terms of the product you intend to purchase. (It is very important that you are quite sure that the product or transaction meets your needs and that you feel you have all the information you need to make a decision.

4. Your right when being advised to replace an existing policy. You may not be advised to cancel a policy to enable you to purchase a new policy or amend an existing policy, unless:

(a) The intermediary identifies the policy as a replacement policy.

(b) The implications of cancellation of the policy are disclosed to you, such as:

– The influence on your benefits under the old policy;

– The additional costs incurred with the replacement.

(c) The insurer which issued the original policy will contact you and you are advised to discuss the matter with its representative.

 

5. Your right to be informed by the Insurer.

The Insurer will forward you documentation confirming policy details as discussed in the Notice, which will also include:

(a)     The Name of the Insurer

(b)     The product being purchased

(c)      Cost in Rands of the transaction and specifically:

(i)      The loadings, if any.  None

(ii)      The initial expense.  None

(iii)     The amount of commission and other remuneration being paid to the intermediary – commission as per schedule

6. Your right to cancel the transaction:

In most cases you have the right to cancel the policy in writing within 31 days after receipt of the summary contemplated as per Rule 11.5 of the PPR’s. The same applies to certain changes you may make to the policy. The insurer is obliged to confirm to you whether you have the right and explain how to exercise it. Please bear in mind that you may not exercise if you have already claimed under the policy or if the event, which the policy insures you against, has already happened. If the policy has an investment component, you will carry

any investment loss.

7.  Remember that you may contact either the Ombudsman for Long-term Insurance or the FAIS Ombud, whose details are set out below, if you have any concerns regarding a product sold to you or advice given to you.

–        Particulars of Long-term Insurance Ombudsman: PO Box 45, Claremont, 7735

Tel: (021) 6575000  Fax: (021) 674 0951

–        Particulars of the FAIS Ombud: PO Box 74571, Lynnwood Ridge, 0040.

Tel: (012) 470 9080 Fax: (012) 348 3447 

Email: info@faisombud.co.za

8. Premium Payments:

Premiums will be due and payable monthly on or before the last day of each month. 15- day grace period applies for arrear premiums.

Reinstatement of Policy: If a policy is reinstated within two months from lapsing, only the portion of the waiting period which was not completed will apply.

If a policy is reinstated after two months of lapsing, all waiting periods will re-apply.

9. IMPORTANT WARNING

–  It is very important that you are quite sure that the product or transaction meets your needs and that you feel you have all the information you need to make the decision.

 It is recommended that you discuss with the intermediary/insurer the possible

impact of the transaction on your finances, your other policies or your broader

investment portfolio. You should also ask for information on the flexibility of any

proposed policy.

– Where paper forms are required, it is advisable to sign them only once they are fully completed. Feel free to make notes regarding verbal information, and to ask for written confirmation or copies of documents.

For more fine print, please visit our website: www.infussionfinancial.co.za