Helivac provides South Africa’s first subscriber-driven, advanced medical rescue product that dispenses our Service Providers without the need for medical aid subscription or authorisation.
Helivac EssentialIndividual Membership
Individual Membership Only R149 per month
R200 Once Off Joining Fee
Helivac EssentialFamily Membership(6 Members per family)
Family Membership Only R195 per month
R200 Once Off Joining Fee
What's Included in your membership?
Transportation by a complete network of ambulances, paramedics as well as the HEMS (Medical Helicopter Service). These are resources and Service Providers closest to the scene of your emergency.
Nationwide Pre-Hospital Emergency Medical Care
Funeral Benefit – Up to R20 000 per member
24-hour Medical Call Centre
24-hour Medical Advice Line
A Panic Button (See Helivac Panic below) with Location Based Software
A Mobile App that sends your GPS coordinates through to our Medical Call Centre
Immediate Emergency Medical Service saves valuable time
In the event of an accident, the difference between life and death can be mere seconds. You need an Emergency Medical Service (EMS) that can react instantly, provide you with on-site medical attention and transport you safely and quickly to a suitable medical facility.
Helivac provides South Africa’s first subscriber-driven, advanced medical rescue membership that dispenses our Service Providers without the need for medical aid subscription or authorisation. By eliminating a medical aid risk assessor from the process, Helivac can ensure that there are no delays in getting you or your loved ones the medical attention they require.
What is Helivac?
Helivac is a complete emergency medical solution comprising of affordable air and road medical transportation with advanced, rapid response medical care and state-of-the-art equipment for all members through a single emergency number: 0861 HELIVAC should show number as well and our service providers.
Helivac’s evacuation and rescue service provides a one-stop emergency medical solution.
Helivac’s primary goal is to provide accident or trauma victims with an unsurpassed round-the-clock advanced emergency rescue service. Access to a countrywide network of Service Providers with ambulances, medical evacuation helicopters and highly experienced medical teams puts Helivac at the forefront of EMS service delivery.
In addition to its extensive road coverage, Helivac’s service offering includes, where possible, aviation-trained doctors, paramedics and advanced medical equipment to the scene of an emergency by helicopter in order to treat and then medically transport a seriously ill or injured patient to a trauma centre where trained trauma counsellors deal compassionately and expertly with victims.
Helivac has become a nationwide, one-stop emergency medical solution that saves lives by saving time and provides unparalleled medical care and expertise.
In its infancy, HELIVAC MEDICAL SERVICES was created to fill a gap in the currently under-serviced emergency road and air rescue segment of South Africa’s emergency services.
Today HELIVAC MEDICAL SERVICES is an Emergency Medical Service concept that is unique to South Africa:
It requires no medical aid or authorisation
It is partnership focused, through their access to majority of the BHF Registered Service Providers in South Africa
It is subscriber driven (a South African first)
It is growing the largest fleet network in South Africa through its service providers
It has a national footprint
It is 100% pre-paid, so there are no hidden costs
Helivac uncompromisingly addresses the current South-African EMS situation and its present problems and will continue to identify and address areas of improvement and contribution to South African EMS nationwide.
THE BEST Funeral Society (Pty) Ltd (TBFS) is a funeral and related micro insurance UMA in association with Hollard Life Assurance Company Limited (Hollard Life) providing relevant and effective micro insurance benefits.
Comprehensive Packaged Benefits: Important Notes
Policy Holders – The benefits are only available to members of Guardian Assist, who is the policyholder
Application Forms – Members will complete beneficiary nomination forms
Insured People – The Member / Member and immediate family, subject to accurate information provided
Policy Documents – Members receive a certificate of cover and a policy summary. A copy of the full policy terms and conditions will be made available to the member upon request from TBFS, Hollard Life or Guardian Assist.
Data base – All members and their dependents’ details are captured onto a database imported using electronic bordereaux. Only members who have been accepted on risk are entitled to benefits for the month in which the premiums are paid.
Waiting Periods – There is no waiting period for the Member / Member and immediate family for Compulsory member take-up.
Take-up – for members of Guardian Assist, participation in this package benefit is compulsory
Service Providers – Services are provided by appointed service providers. While every effort is made to ensure service delivery by the appointed service providers, Hollard Life and THE BEST Funeral Society cannot accept any responsibility for services not delivered, or part delivered by a service provider or any cost arising from the non-or part delivery thereof.
Claims – The death of an insured person must be reported in writing to Guardian Assist within 72 (seventy-two) hours from the date of death.
Claims Documents Required:
A fully completed Claim Form with correct payment details;
A certified copy of the Identity Document of the Deceased Insured Person;
A certified copy of the Identity Document of the Claimant;
A certified copy of the Death Certificate of the Deceased Insured Person and the Form BI1663/DHA1663;
A “Police Report” in the event of death by unnatural/accidental causes.
Additional documents may be requested, as would be required for any Value-Added Benefit claims.
Funeral Benefit Summary
Minimum Entry Age – 18 years
Maximum Entry Age – 65 years
Members over the age of 65 years will receive cover of up to R 10 000.00
Waiting period Member and Immediate Family – None
Waiting Period for Suicide – 24 months
Eligibility – All members
|Member & Immediate Family Only|
|Insured People / Entry Ages||Benefit 1||Benefit 2||Benefit Conditions|
|Member||R10 000||R20 000||Min. Entry Age||18 yrs|
|Partner||R10 000||R20 000||Max. Entry Age||74 yrs|
|Child (14 to 20)||R10 00||R20 000||Waiting period||0 Months|
|Child (6 to 13)*||R5 000||R10 000|
|Child (1 to 5)*||R2 500||R5 000||Max Partners||1|
|Child (0 to 11 months)*||R1 500||R2 500||Max Children||5|
|Stillborn Child*||R1 500||R2 500||Foetus over 28 weeks|